Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Vodavi Starplus DHS Unusual Events
#638465 09/30/20 01:56 PM
Joined: Jun 2013
Posts: 97
ABLE1 Offline OP
Member
OP Offline
Member
Joined: Jun 2013
Posts: 97
It would seem that age is catching up with me!! help

So I have this Vodavi Starplus DHS system in my office.

Yes, it has multiple gray whiskers but, it still operates as it has been
for maybe the past 25 years or so.
Well it has been except for the past 2 days.

Go to make a call on Line 1. Press the button and dead air. Checked
the other two lines and again dead air. However, when dialing the
numbers from my cell all phones ring for the incoming call. However,
when answering the call you get dead air. call

Pressing any extension number works internally as it should.

Presently the quick fix is to power cycle the system.
Then all goes back to normal and all works as it should.
This has now happened two times. Once yesterday and once today.

Looking at the mother board the battery shows corrosion on the one end.
Which is not surprising giving the age. But would a bad battery cause the
condition described above??

My first concerns would be that if I replace the battery, will I lose all programming??

The second concern would be is the battery what is causing the problem. If it is
not then any effort spent replacing the battery would be a waste of time.

Does anyone have some thoughts on the what might cause the above to happen??

Thanks for any hints.

Les

EMP & Lightning Home Surge Protection
EMP - Click Here!
Re: Vodavi Starplus DHS Unusual Events
ABLE1 #638466 09/30/20 04:57 PM
Joined: Dec 2007
Posts: 6,534
Likes: 1
Admin
*****
Online Thinking
Admin
*****
Joined: Dec 2007
Posts: 6,534
Likes: 1
Sound like a component problem. You don't mention if it's the DHS/DHS-E or DHS-L, either way the first thing you should do is make a manual copy of the database.

For the DHS-L here is the manual and the programming sheets are in Appendix A: Manual
and for the DHS/DHS-E, also Appendix A: Manual

No matter how good something use to work is not an indication that it will continue to be so. Be prepared to face the worse.

Yes you will lose programming if you replace the battery, thus the need to document the database and DO NOT TRUST THE CUSTOMER MEMORY OF HOW IT WAS SET UP.


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
Cabling / Installer - Quote Request
by MarvinACE - 10/20/20 11:42 PM
Trunk Stuck
by MarvinACE - 10/20/20 11:39 PM
sbx remote vm message access
by davetel - 10/20/20 04:47 PM
OpenTSP - Windows 10
by FoneJacker - 10/19/20 03:09 PM
ESI Hosted
by mdaniel - 10/16/20 09:51 PM
Who's Online Now
37 members (phonemeister, nortelvoip, newtecky, Touch Tone Tommy, Bob3470, dude, dexman, EV607797, BTS01, justbill, nonameyet, scanjet, C5Z, MarvinACE, Mercenary Roadie, C.t.c.73, OBT, Toner, Professor Shadow, JBean3329, Curlycord, Yoda, tim10, Iwatsu Guru, 304Tech, Daniel, Noobed2336, Corrupted DNA, metelcom, RATHER BE FISHING, Keyset6, rstrek, hbiss, Carl Navarro, Meyery2k, davetel, JWB199), 696 guests, and 63 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,017
Posts637,583
Members49,365
Most Online5,661
May 23rd, 2018
Today's Birthdays
Gary Golding, Kenny D. Cutler, Mike Porterfield
Newest Members
Farquie, 4teltech, TRIM IT, LLC, DocZ81
49364 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 25
Ruben 15
hbiss 13
Daniel 10
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Sold AD
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners