Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#638558 10/09/20 03:58 AM
Joined: Jan 2005
Posts: 15,281
Likes: 3
Moderator-Vertical, Vodavi, 1A2, Outside Wire
OP Online Content
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,281
Likes: 3
I have a customer with an XTS-600 system who is experiencing failures of 12-port analog station cards, but ONLY in cabinet #2 (the third one). When these cards go bad, there is nothing on the ports, no dial tone, no battery, nothing. These ports can be called, but there's no talk path or ringing battery present on them. The system still allows the ports to be programmed as valid resources. Lately, I've just been using those dead ports for virtual extensions, etc.

The only thing that these cards have in common is that they've been pulled and replaced on a live system. The system is in a hospital, so powering it down for a card replacement isn't much of an option. The ones that failed (slots 2-0 and 2-3) were replaced with known good cards, but the same result occurred immediately. New card, all ports dead.

I know that the XTS system's predecessors and sister systems, such as the DVXplus II, III and XTSc have labeling indicating that NO cards can be changed without powering down the system. The XTS does not have these warnings. It was my understanding that the XTS systems DO allow for hot-swapping of cards. I remember in some other Vodavi systems, the documentation warned about issues with the ring generator connection or replacement on a live system. I don't see these warnings in the XTS documentation though.

I have a feeling that these cards are failing only because we're changing them on a live system. Other cards, such as PRIB, DTIB, etc. seem to work fine upon replacement. I'm a bit leery about replacing another failed SLIB-E card without confirming this concern. My next step is to replace the cabinet itself, but that's a chore that I really don't want to do on a live system since about 84 stations will be out of service during such.

Can anyone confirm the ability to hot-swap these cards? Better yet, can anyone offer any suggestions for my dilemma?

EMP & Lightning Home Surge Protection
EMP - Click Here!
Joined: Dec 2005
Posts: 646
Likes: 1
Joined: Dec 2005
Posts: 646
Likes: 1
I tried this many years ago, and I recall that I had issues as well. I don't remember exactly what went wrong as it has been many years. It is my understanding that NO cards should ever be swapped in ANY Vodavi system, while the system is powered up. I have never done so ever since. Might have to do a 3 am swap and hope the battery on the processor is good? Maybe just power down the 3rd cabinet?

"I thought I was wrong once, but I was mistaken"

Link Copied to Clipboard
Most Recent 5 Post
2nd Call Beep
by MooreTel - 01/27/21 12:58 AM
Summit 800 (9224 Phones) Solid Hold Light
by Keith Janssen - 01/25/21 09:42 PM
Outgoing ANI
by Andyreed - 01/24/21 02:52 PM
Fiber Equipment Installation
by dexman - 01/22/21 11:10 PM
8300 with UCB voicemail to email issue
by Rob Jordan - 01/22/21 06:45 PM
Who's Online Now
35 members (Meyery2k, nortelvoip, Mercenary Roadie, hbiss, EV607797, ffej010, Professor Shadow, Telephonemaven, royb, dexman, jkmartin, Yoda, RATHER BE FISHING, nabulsi, MooreTel, mc601, BobRobert, KRRath, metelcom, JBean3329, hitechcomm, Curlycord, Touch Tone Tommy, bttirc, Coral Tech, nonameyet, Silversam, hlwilliams, nfcphoneman, Avidcomm, Bob3470, sketchypro, Ruben, Bushmills,, 608 guests, and 40 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Most Online5,661
May 23rd, 2018
Today's Birthdays
jmd2009, Ken Stephens, Teri J
Newest Members
AleGor, Schreiber, RotoTech99, corkie, FixYaBrokeStuff
49,402 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 33
Yoda 21
Bluewater Sailing
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Sold AD
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners