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#638574 10/10/20 10:26 PM
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davetel Offline OP
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i have an sbx looks like ver 1.1. when i put in a voicemail card and push call back i get busy tone. i put the same card in another ksu the same version and it works. does anyone have an idea whats going on here. thanks,.dave.

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davetel #638579 10/11/20 06:13 AM
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Dave, are you adding this voice mail card to an existing system or just replacing it? If you're adding it, you have to tell the system that it is there. It's been my experience that it's easiest to initialize the system with the card in place so that it automatically recognizes it. If you get a database backup, you can upload it after you've initialized the system to restore the existing programming.


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davetel #638583 10/11/20 09:50 PM
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davetel Offline OP
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yes its a new card to the system. i did try initializing it a few times. someone suggested trying assigning it manually or downloading programs from a different ksu with vm and upolading to this system. i havnt tried that yet.

davetel #638594 10/13/20 12:04 AM
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it was a learning day for me. from what i understand the 4000-00 ksu cant use the 4000-8 vm. must be a 4000-03 ksu for that card.

davetel #638601 10/13/20 03:53 PM
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Good info. We all learned something new on this one


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