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Joined: Jul 2009
Posts: 204
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Joined: Jul 2009
Posts: 204 |
Can't seem to get this to work. I don't have an Admin manual and I am not able to find one online. AXXESS system v9.1.
I have gone to Fax/Email Forwarding and set Forward & Copy and the users email address. My guess is no email gateway is setup. I can't seem to find where to do this. I'm going back now to try and use the built in help.
Any help here greatly appreciated.
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Joined: Sep 2005
Posts: 840
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Joined: Sep 2005
Posts: 840 |
Go to Voice Processor\E-mail Gateway.
E-Mail System= SMTP
E-Mail Address= voicemail@your company domain.com
E-Mail SMTP Server= your email server name\IP address. Be sure the voicemail server can ping the name\address you use.
Administrator E-mail Address= voicemail@your company domain.com
That should be all you need. Your email server must be running the SMTP service and new Exchange versions do not run it by default.
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Joined: Jul 2009
Posts: 204
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Joined: Jul 2009
Posts: 204 |
It is set to MAPI. We use Micro Call for Call Accounting wich is also configured for MAPI. This won't change anything to do with that will it?
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Joined: May 2007
Posts: 65
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Joined: May 2007
Posts: 65 |
Reaser,
For foward and copy use SMTP - not MAPI.
Micro call uses the SMDR output.
This will not effect Micro Call.
Randy
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Joined: Jul 2009
Posts: 204
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Joined: Jul 2009
Posts: 204 |
Thanks Randy, it was a long day that day. I noticed Micro Call was configured for SMDR but came back thinking it was MAPI.
Works great. Thanks for the input.
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Joined: Jul 2009
Posts: 204
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Joined: Jul 2009
Posts: 204 |
Everything had been working fine with this setup now today it has stopped. I have checked message tracker in Exchange and the message never comes to the system. What would I ve looking for on the Voice unit to see if it is actually attempting to send?
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Joined: Jul 2009
Posts: 204
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Joined: Jul 2009
Posts: 204 |
I believe the problem is with Unified Messaging User exceeding 5 users. How do I determine what 5 uers are using Unified messaging?
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Joined: Jul 2009
Posts: 204
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Joined: Jul 2009
Posts: 204 |
Ok so I removed myself from email forwarding to get us within the 5 user limit. Now I see the following Email Gateway Not Initialized? I don't see much on this so I'm not sure the cause? Any suggestions?
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Joined: Jul 2009
Posts: 204
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Joined: Jul 2009
Posts: 204 |
Problem Resolved. We had invalid entries listed that were still giving us too many users. Once I removed all invalid entries and had setup the 3 users we needed everything is working.
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