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Joined: Jul 2012
Posts: 33
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OP
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Joined: Jul 2012
Posts: 33 |
I have an IPOffice customer with embedded voice mail. They want to know if they can check their messages remotely. It will mainly happen during the day when someone is answering all incoming calls. Occasionally it will happen at night when the AA is on.
I am new to this forum but I have been in the industry since 02/1997. Mainly Avaya, Mitel, Panasonic, and NEC. Glad to be here!
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Joined: Jul 2001
Posts: 3,322 Likes: 7
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,322 Likes: 7 |
When someone answers live, transfer the call to *17 and hang up (or press "Complete") - the person calling in will be connected to the login prompt where they will enter their extension number and password
On your Night Automated Attendant, dedicate one of the Selector Codes, such as *, to do a Transfer to *17
Because many of my customers came from a Partner/Legend/Magix/Audix, and the sequence there is to dial *7 during the Automated Attendant greeting, I create a new Automated Attendant called "menuRemote".No recording in menuRemote, just silence. Pressing * from the Night AA goes to menuRemote, and 7 from menuRemote transfers to *17.
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Joined: Jul 2012
Posts: 33
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OP
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Joined: Jul 2012
Posts: 33 |
That worked. I stand on the shoulders of giants my friend! I guess I overlooked that option because it was so insanely simple. Thank you for the reply.
I am new to this forum but I have been in the industry since 02/1997. Mainly Avaya, Mitel, Panasonic, and NEC. Glad to be here!
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