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EM voicemail to Cell Phone issue
#63896 01/25/10 01:39 PM
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We recently upgraded to a 5600 and EM. We had an Axxess with VPU before. Our voicemail to email functionality is working fine. However, some of our smart phone users are having an odd problem. The attachment created by EM has a file name such as 02207349.wav. When some of the phones get the email, it has been changed to seMessaging\.wav. Which, of course, is jibberish to any application that may be used to listen to the attachment. This is not service specific. We have users on AT&T and Sprint. On some phones it works, on others, it does not.

Does anyone have a clue? Is the numbered file creating a problem for some? Is there a way to change the file naming?

Comdial & Vertical
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Re: EM voicemail to Cell Phone issue
#63897 01/25/10 03:42 PM
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Doug,

The Pocket PC or Mobile phone (WM5) most likely is having trouble with the format of the .wav being sent by the EM box. The format of .wav files created from EM are Ulaw and the PPC or MP (WM5) can only play PCM format .wav files.

These players work..

WM5 Pocket PC for playing the message's back.


TCPMP player for Pocket PC and Mobile Phones


Randy

Re: EM voicemail to Cell Phone issue
#63898 01/26/10 08:26 AM
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I don't suppose there is any way to change the encoding method in the EM?

Re: EM voicemail to Cell Phone issue
#63899 01/26/10 10:29 AM
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We switched these users to the Enhanced Forward and Copy. For some reason, the attachment name stays intact using that setting. They were on Forward Only or Foward and Copy before.


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