|
Joined: Aug 2005
Posts: 908
Member
|
OP
Member
Joined: Aug 2005
Posts: 908 |
We recently upgraded to a 5600 and EM. We had an Axxess with VPU before. Our voicemail to email functionality is working fine. However, some of our smart phone users are having an odd problem. The attachment created by EM has a file name such as 02207349.wav. When some of the phones get the email, it has been changed to seMessaging\.wav. Which, of course, is jibberish to any application that may be used to listen to the attachment. This is not service specific. We have users on AT&T and Sprint. On some phones it works, on others, it does not.
Does anyone have a clue? Is the numbered file creating a problem for some? Is there a way to change the file naming?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: May 2007
Posts: 65
Member
|
Member
Joined: May 2007
Posts: 65 |
Doug,
The Pocket PC or Mobile phone (WM5) most likely is having trouble with the format of the .wav being sent by the EM box. The format of .wav files created from EM are Ulaw and the PPC or MP (WM5) can only play PCM format .wav files.
These players work..
WM5 Pocket PC for playing the message's back.
TCPMP player for Pocket PC and Mobile Phones
Randy
|
|
|
|
Joined: Aug 2005
Posts: 908
Member
|
OP
Member
Joined: Aug 2005
Posts: 908 |
I don't suppose there is any way to change the encoding method in the EM?
|
|
|
|
Joined: Aug 2005
Posts: 908
Member
|
OP
Member
Joined: Aug 2005
Posts: 908 |
We switched these users to the Enhanced Forward and Copy. For some reason, the attachment name stays intact using that setting. They were on Forward Only or Foward and Copy before.
|
|
|
Forums84
Topics94,262
Posts638,697
Members49,757
|
Most Online5,661 May 23rd, 2018
|
|
|
|