Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
DM Access Issue
#639006 11/21/20 02:39 PM
Joined: Dec 2015
Posts: 7
Member
OP Offline
Member
Joined: Dec 2015
Posts: 7
Sorry for delay on this previous question.

I have a Samsung 7200 with an MP20s 4.95 software. I no longer have access to DM because I get an "invalid login" error. Nothing changed just all of sudden it stopped working, I have tried with and without encryption. I ran the procedure to view the admin password and it shows the default password but that also does not work. I can still access programming via a handset but my options are limited because it is an IP system only and I am weary of defaulting the system because I do not have a digital handset or ports for a digital handset, the system is IP only.

My biggest issue is accessing DM because we have a new PRI circuit getting installed next week I do not want to program via handset nor am I proficient at using the handset MMC method, I can if I have to but would rather figure out why DM is having this issue.


Thanks in advance.

EMP & Lightning Home Surge Protection
EMP - Click Here!
Re: DM Access Issue
kevinoffsite #639009 11/22/20 05:56 AM
Joined: Sep 2001
Posts: 2,205
pvj Online Content
Moderator-Executone-Isoetec, Samsung
*****
Online Content
Moderator-Executone-Isoetec, Samsung
*****
Joined: Sep 2001
Posts: 2,205
The procedure is not to view the admin password but to default it. If you reset it to default there is no reason it wouldn't work. Have you set the pc up on the whitelist? Because what you posted "invalid login" I don't think is a password issue.

Re: DM Access Issue
pvj #639010 11/22/20 01:45 PM
Joined: Dec 2015
Posts: 7
Member
OP Offline
Member
Joined: Dec 2015
Posts: 7
Okay I did not realize that, I thought that procedure was to view the current password. Whitelist errors are usually "Current PC cannot access database" so I do not think this is a whitelist issue. Let me run the procedure again. Quick question, once you reach the point of the handset displaying the default password is there something you must do to execute IE Speaker key or once you see that password displayed is it a done deal? Also this require encryption correct?

Re: DM Access Issue
kevinoffsite #639012 11/22/20 02:23 PM
Joined: Jun 2006
Posts: 2,826
Moderator-Samsung
*****
Offline
Moderator-Samsung
*****
Joined: Jun 2006
Posts: 2,826
The hold key is what you need to press to default when on the correct screen.
Yes 4.95 does require encryption

Re: DM Access Issue
kevinoffsite #639016 11/22/20 05:52 PM
Joined: Dec 2015
Posts: 7
Member
OP Offline
Member
Joined: Dec 2015
Posts: 7
Sweet, worked like a charm. Thanks Nameless


Moderated by  Genesiscomm, nameless, pvj 

Link Copied to Clipboard
Most Recent 5 Post
test telephone number
by dude - 11/30/20 07:51 PM
DSU Serial Ports
by tylan - 11/30/20 07:21 PM
SVMi20i Error
by Bushmills - 11/30/20 07:00 PM
XTS database downloads crash
by EV607797 - 11/30/20 03:37 AM
9100 sip trunk
by juno - 11/28/20 09:51 PM
Who's Online Now
21 members (metelcom, EV607797, Skunky, Greg Ercolano, Mercenary Roadie, nortelvoip, pvj, hbiss, brokeda, Yoda, Coral Tech, justbill, MooreTel, Touch Tone Tommy, BobRobert, Bob3470, hitechcomm, Professor Shadow, Ben Holmes, JBean3329, tylan), 276 guests, and 53 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,091
Posts637,981
Members49,386
Most Online5,661
May 23rd, 2018
Today's Birthdays
David Gillish, jkdawsey, kitjr123, MP Telecom, stephen1905
Newest Members
drextech, d_chats, LukeS, RickToshibaCIX, Geochurchi
49386 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
ABLE1 11
Daniel 10
hbiss 9
dans 6
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Sold AD
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners