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Joined: Feb 2010
Posts: 462 Likes: 1
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OP
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Joined: Feb 2010
Posts: 462 Likes: 1 |
I have a customer who purchased a Plantronics CS 50 headset
I’m trying to help her over the phone hooking it up but it’s kind of difficult she’s telling me she only has one way audio I’m not exactly sure what she’s doing wrong I’m sure this headset is fine I know it’s kind of an older model I still think she’s gonna need some kind a cable or lift kit so she can answer the phone from her headset
I think there’s also a couple of settings on the headset and that may need to be adjusted I was wondering if anybody had one in front of them or is more family with them
Or is this a newer model that would be more recommended
Thanks
JD
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Joined: Jun 2006
Posts: 8,729 Likes: 2
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,729 Likes: 2 |
Lots of newer models since that one. Personally I always preferred the CS-55. Check her settings on the base. You or she can download a .pdf for it...
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Oct 2008
Posts: 298
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Member
Joined: Oct 2008
Posts: 298 |
I use the CS540. If your base is not compatible with the EHS cable, you will need a handset lifter.
For the EHS to work, you have to program a headset button onto key 25. It won't work if you have the 8 button add-on or an IP set with the 60 button DSS as they use the same connector on the phone as the EHS cable.
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