Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Feb 2010
Posts: 381
Member
OP Offline
Member
Joined: Feb 2010
Posts: 381
I have a customer who purchased a Plantronics CS 50 headset
I’m trying to help her over the phone hooking it up but it’s kind of difficult she’s telling me she only has one way audio I’m not exactly sure what she’s doing wrong I’m sure this headset is fine I know it’s kind of an older model I still think she’s gonna need some kind a cable or lift kit so she can answer the phone from her headset

I think there’s also a couple of settings on the headset and that may need to be adjusted I was wondering if anybody had one in front of them or is more family with them

Or is this a newer model that would be more recommended

Thanks

JD

EMP & Lightning Home Surge Protection
EMP - Click Here!
Joined: Jun 2006
Posts: 8,711
Likes: 1
Moderator-Nortel, Computers, General
*****
Online Content
Moderator-Nortel, Computers, General
*****
Joined: Jun 2006
Posts: 8,711
Likes: 1
Lots of newer models since that one. Personally I always preferred the CS-55. Check her settings on the base. You or she can download a .pdf for it...


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
Joined: Oct 2008
Posts: 297
Member
Offline
Member
Joined: Oct 2008
Posts: 297
I use the CS540. If your base is not compatible with the EHS cable, you will need a handset lifter.

For the EHS to work, you have to program a headset button onto key 25. It won't work if you have the 8 button add-on or an IP set with the 60 button DSS as they use the same connector on the phone as the EHS cable.


Moderated by  DrPbx, ttech 

Link Copied to Clipboard
Most Recent 5 Post
Outgoing ANI
by Andyreed - 01/24/21 02:52 PM
Fiber Equipment Installation
by dexman - 01/22/21 11:10 PM
8300 with UCB voicemail to email issue
by Rob Jordan - 01/22/21 06:45 PM
Power unit/interrupter issues
by Telephonemaven - 01/22/21 01:44 AM
TVA 50 datestamp
by Not_sirius - 01/21/21 10:28 PM
Who's Online Now
25 members (nonameyet, MartinE, Curlycord, Scotty Woods, justbill, KRRath, Bob3470, hitechcomm, nfcphoneman, grich, newtecky, Touch Tone Tommy, skip555, dexman, pvj, Rob Jordan, Iwatsu Guru, JBean3329, BobRobert, sketchypro, metelcom, MooreTel, FixYaBrokeStuff, Skunky, nortelvoip), 484 guests, and 50 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,195
Posts638,625
Members49,403
Most Online5,661
May 23rd, 2018
Today's Birthdays
djone21, glacier37, Supert8ch
Newest Members
AleGor, Schreiber, RotoTech99, corkie, FixYaBrokeStuff
49,402 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 34
Yoda 19
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Sold AD
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners