web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Feb 2010
Posts: 11
Member
OP Offline
Member
Joined: Feb 2010
Posts: 11
The end user states that incoming calls never get transfered to voicemail. It seems that her voicemail box never gets created correctly. Under its settings it isn't initialized. I've tried deleting it and creating another one... it still isn't initialized. I am also unable to edit the setting "Mailbox Initialized". Anyone have any thoughts on why this might be going on?

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Apr 2008
Posts: 3
Member
Offline
Member
Joined: Apr 2008
Posts: 3
Does that extension have a forwarding path to voice mail configured?

Joined: Feb 2010
Posts: 1
Member
Offline
Member
Joined: Feb 2010
Posts: 1
Dial (394) on the keyset, then turn sys fwd (if any) back on (352). Mailboxes do not have to be initialized for calls to fwd to them. Uninitialized boxes will work, they just give a caned greeting. If customer is using manual fwd. then dial (356) Fwd no ans busy to the v-mail piolet #

Joined: May 2009
Posts: 1,198
Member
*****
Offline
Member
*****
Joined: May 2009
Posts: 1,198
Two separate issues. First, the mailbox isn’t initialized until the user logs in, changes the password and records their name. Once that happens, the flag will change showing the mailbox is initialized.

As the other posters stated, calls will not forward to voice mail unless there is a forward path programmed and system forwarding is turned on. Look under System / Devices and Feature Codes / Stations (Endpoints for a 5000) / Forward Paths. If none are listed, right click and add the forward path for voice mail. Compare the settings to a station that works properly.

Under the station flags, make sure System Forwarding says Yes. You should be good to go.

Joined: Feb 2010
Posts: 11
Member
OP Offline
Member
Joined: Feb 2010
Posts: 11
Thanks Guys.

I set it up as you guys recommended. The user isn't in today so I can't tell if it worked yet.

When I call her extension I still don't get the option to "leave a voice mail". Do you think this means that it still hasn't worked correctly? Or will that message disappear once she goes in and sets up her voice mail?

Joined: Nov 2001
Posts: 2,500
RCA Offline
Member
Offline
Member
Joined: Nov 2001
Posts: 2,500
How are you calling her extension? If your calling it via intercom, you wont get voicemail unless thats checked in the forwarding path. Try calling in from your cell and have someone transfer you to her extension and see what you get.


Rhett
Joined: Feb 2010
Posts: 11
Member
OP Offline
Member
Joined: Feb 2010
Posts: 11
I'm calling via intercom. When I call another extension I have an option on my admin phone to leave a voicemail by pushing a button to the left of my screen. It's not a big deal that this works.

I did just call from my cell phone and it transferred me to voice mail.

Thanks a lot for all of your help

Joined: Sep 2005
Posts: 840
Member
Offline
Member
Joined: Sep 2005
Posts: 840
For the extension that is broke go to:

System\Devices and Feature Codes\Stations\Broke Station\Associated Devices\Voice Mail. Change this to be yer voice mail pilot number. Also change the Message Center to be the voice mail pilot number.


Moderated by  Stix1 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,112 Shoretel
187,717 CTX100 install
186,810 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 7
pvj 4
Who's Online Now
2 members (JBean3329, Curlycord), 43 guests, and 439 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5