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Joined: Mar 2008
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the release is 11.01 on the software, had to download new manager software on my computer. The phones are all 9508s. What you describe the putting on hold and picking it back up is exactly what is happening. Any Fix?

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It's the newest release 11.0.1, had to upgrade my manager software. The phones are 9508's. What you describe is what is happening. Is there any fix??

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Moderator-Avaya-Lucent, Antique Tele
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No, 9508's are digital phones, and J100's are IP

The latest 11.0 release is Feature Pack 4 Service Pack 5 (11.0.4.5.0 Build 3)

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Never the less, that is what is happening. If you try to pick up the call you can't hear caller. You select the line, press hold then select the line again and now you can hear. So the known problem you are referring to was only with IP phones?

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IP Office: J100 Series Phones Have No Audio If Transferred Unsupervised

Doc ID SOLN331241
Version: 25.0
Status: Published
Published date: 18 Oct 2019
Created Date: 01 Nov 2018
Author:
jcybyske

Details
IP Office 11.0 SP1, SP2, FP 4

J139, J169 and J179
Does not apply to J129.


Problem Clarification
Blind transfer to J100 series phones have one-way speech or no speech ( internal or external calls ).

Putting the call on/off hold restores speech both ways,

Case2: One way audio on Jseries phones when SRTP is enabled and re-invite is received from service provider.

Cause
Software defect with 11.0 using J100 SIP phones.

Solution
CP available for 11.0 SP1 (11.0.0.1.33 build 1), 11.0 SP2 (11.0.0.2.15 build 1), and 11.0 FP4 (ipoffice-11.0.4004 build 1) resolves issue investigated in JIRA IPOFFICE-145484, IPOFFICE-145429, IPOFFICE-144883:

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just got release 11.1.2.0.0.14 hope that fixes it!

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oops. mis-typed release 11.1.0.2.0 build 14

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