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Joined: Jul 2005
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Joined: Jul 2005
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Greetings,
Comcast, just rolled out Verified Display for Business Voice...
So right away I have a problem with the S-Class version 4.07.18
What happens is the business receives Call 'A' while they are talking
Call 'B' arrives and Call 'A' is hit with one way audio. It doesn't
affect the outside caller of Call 'A' just the person who received can't hear
the caller anymore. The call comes back if no one hangs up, except Call 'B'
Turning off Caller ID on the system eliminates the one way audio. Calls
become normal just no caller id.
Attached is Hyperterminal as call happened.

Started process with Comcast they reset modems. No change.

Thanks for any info,

Doug

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Joined: Jun 2004
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Moderator-Comdial, ESI, Voicemail, Cisco
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Sounds like a bug that ESI will need to resolve. Have you called support about it?

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Not yet...The tech gave the office manger the phone number of his supervisor and said their were 'Known issues" i tried and left two messages for him....we will see how that turns out.

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Update: Sent info to a rep from Comcast. with the ticket number and got a call around 1 pm...letting me know that they are having some issues with phone systems....Moving forward...

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I was called back by comcast and explained the trouble started the day Verified CID was rolled out.
She put customer back on a non-Verified CID switch and problem went away.
At least customer has Caller ID again.

Does anyone know if access to ESI old legacy website is still available. I thought at one time i could get to it through a link in newer website. It escapes me now....i would like to update any s class software out there.

Doug


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