Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#640690 04/16/21 12:46 AM
Joined: Jan 2021
Posts: 4
Member
OP Offline
Member
Joined: Jan 2021
Posts: 4
How much would you charge a soon to not be your customer for this scenario; the cust sold out and the new owners hired a wiring co to reachable their office with all cat 5 and install a new VoIP system Avaya ) sys. They told my customer they needed to rewire because there was cat 3 cables. Not true. The wiring company carelessly, had blocks hanging and jumper wires jumbled and crisscrossing cross the front of the 66 blocks. Shorting and causing several phones to short. The new owners called me to come In for the multi problems. Wanted me there right away. The install was a Debacle! I fixed several phone positions and consoles. And many other things, phones, faxes, credit card machines consoles, issues, database corrupt. Told them not to go any further until we got the jumper wires straighten out. They were shorting causing these issues. They did it anyways, now the system is lo limping along. I am here to upload an old database. And and to repair issues tonight. This is my 4th time here in 2 days. It is a real mess. I have had to drop everything to come to their rescue. The 1st time it was 9 hours the 2nd time the 3rd time the wiring co was a couple hours late, for a meeting! Now there are many more problems and I going to charge them for ER service. I told them they can Bill the wiring co for the Fubar. What do u think, price wise is acceptable. The sloppy dont care attitude is costing their wiring co a lot of business down time.
What would u charge to walk in the door to this and repair it for a couple of months. I am thinking $250. for the 1st hour. ER service now non stop for 2 days now? Appreciate your feed back!

Advertising Sponsor Spot 2
Joined: Dec 2010
Posts: 646
Member
*****
Offline
Member
*****
Joined: Dec 2010
Posts: 646
I would say since it's ER do it double your regular rate. Normally that's how we do it.

Joined: Apr 2005
Posts: 2,421
Member
*****
Offline
Member
*****
Joined: Apr 2005
Posts: 2,421
Brent,
I hope when you say cat 5 you left the e off.
As for charging them ER rates don't hesitate to do so. Sounds to me they are taking shortcuts to save money.


We get old too soon, smart too late
Joined: May 2002
Posts: 4,094
Likes: 1
Moderator-Avaya, Polycom
*****
Online Content
Moderator-Avaya, Polycom
*****
Joined: May 2002
Posts: 4,094
Likes: 1
1st thing you should have done is a scope of work and a sign off by new owner. This is a tough situation, in that they will not be dealing with you down the road, they may not pay you anywhere near what you want.
Because its a emergency to them, does not make it a emergency for you.
I would like to know if you get paid what you ask for.


Moderated by  Stix1 

Link Copied to Clipboard
Advertising Sponsor
Most Recent 5 Post
Saying good by to all the rest of my toshiba
by SSPhone - 05/07/21 04:28 PM
IP Office 500 V2 crash
by Mercenary Roadie - 05/07/21 08:24 AM
Random characters on screen
by dougster - 05/06/21 06:49 PM
How to subscribe to get full access.
by Ruben - 05/05/21 09:29 PM
OS UNI Card Version Question
by RM SYSTEMS - 05/04/21 04:53 PM
Popular Topics (Views)
Forum Statistics
Forums93
Topics94,377
Posts639,660
Members49,454
Most Online5,661
May 23rd, 2018
Today's Birthdays
KWH, PulseDial
Newest Members
Andrea Sau, eos90066, Sonic, ERA, Mackino
49,454 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
defencebyte.com
Antiransomware
Global Test Supply
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 48
pvj 18
Ruben 15
bditech 11
Phone.com 300x250
300x250 Your Business Phone Service in the Cloud
www.aweber.com
landing page builder
Linked Banner to your Product or Website
NordVPN
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
24 members (RM SYSTEMS, justbill, hbiss, dexman, Curlycord, Meyery2k, mbhydro, hitechcomm, gelehu, Ruben, JBean3329, sundance, MooreTel, Yoda, Skunky, BobRobert, Carl Navarro, Touch Tone Tommy, EV607797, RATHER BE FISHING, nortelvoip, Mercenary Roadie, nameless, nfcphoneman), 177 guests, and 84 robots.
Key: Admin, Global Mod, Mod
vpnproxymaster
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners