web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Aug 2005
Posts: 908
Member
OP Offline
Member
Joined: Aug 2005
Posts: 908
We have a 5600 with Enterprise Messaging. We also use Xarios for Hotdesking. No Answer IC calls are not being forwarded to voicemail when an agent is logged in. Yes, both the physical extension and phantom device have forwarding paths to voicemail. Yes, both are set to forward IC as well as CO calls. I wish it were that easy. When the agent is not logged in, the IC call is immediately forwarded to voicemail. Anyone have any ideas?

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Sep 2005
Posts: 840
Member
Offline
Member
Joined: Sep 2005
Posts: 840
I station no-answer forward all stations to voicemail when using Xarios. If you have Contact Center Suite w\ Intelligent Router, you can have IR do the forwarding for you.

Joined: Aug 2005
Posts: 908
Member
OP Offline
Member
Joined: Aug 2005
Posts: 908
I don't see that option within Xarios. I'm using V1.4.04. All of the stations are set to No Answer forward to voicemail for both IC and CO calls. I do not have IR.

Joined: Sep 2005
Posts: 840
Member
Offline
Member
Joined: Sep 2005
Posts: 840
They are forwarded at the station? System Forwarding won't work.

Joined: Aug 2005
Posts: 908
Member
OP Offline
Member
Joined: Aug 2005
Posts: 908
Xarios uses Phantom Devices to redirect calls to the endpoint used by the agent. The endpoint must be programmed with the settings for forwarding path, or it doesn't work. Please don't confuse this with manual forwarding done at the station. I am speaking of the programming in DB Programming only.

Joined: Sep 2005
Posts: 840
Member
Offline
Member
Joined: Sep 2005
Posts: 840
Yup. A call that is forwarded from station A to station B will not follow a System Forward path. In order for a call to forward to voicemail w\ the Xarios solution, the destination station needs to be station no-answer forwarded to voicemail. Soooo:

Phantom Station: 1000
Physical Station: 1500

Station 1500 has a System Forward path programmed for the voicemail pilot for no-answer calls. I forward 1000 to 1500 and call 1000. 1500 will ring, but never forward to voicemail. This is normal. However, if I station no-answer forward 1500 to the voicemail pilot, calls to 1000 will ring 1500, then forward to mailbox 1000.
Sequence to forward: 'Infinity' key, 356, voicemail pilot number.

Joined: Aug 2005
Posts: 908
Member
OP Offline
Member
Joined: Aug 2005
Posts: 908
Yep, that's a great big sucking sound I hear. It wasn't that way with the Axxess. We swapped it out for a 5600 a short time ago.

Joined: Sep 2005
Posts: 840
Member
Offline
Member
Joined: Sep 2005
Posts: 840
Should have been that way. Could it have been that the Axxess had station-level forwarding turned on, but nobody knew it? Or that an OAI software package was handling no-answer calls?

That basic call handling has existed since Axxess 2.0.

Joined: Aug 2005
Posts: 908
Member
OP Offline
Member
Joined: Aug 2005
Posts: 908
None of the above.


Moderated by  Stix1 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,712 CTX100 install
186,796 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
pvj 4
Who's Online Now
2 members (hitechcomm, nortelvoip), 189 guests, and 247 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5