Phone Systems

Sponsored by Atcom
Get a free phone!
Previous Thread
Next Thread
Print Thread
Rate Thread
#642006 01/21/22 08:15 PM
Joined: Feb 2010
Posts: 161
Member
OP Offline
Member
Joined: Feb 2010
Posts: 161
System installed about 4 yrs ago. Cust. just called and says system is shutting down couple times a day then restarting. Found error code MPR WDT OVERFLOW.
Everything I can find says to upgrade firmware. I got the firmware v8, but currently using V4. paper work says

-When upgrading an NS700 which is version 6.xxxx or lower the following procedure must be performed. Upgrading from version 6.xxxx and higher does not require this procedure.
Versions 6.xxx and higher require more memory than any previous versions. Due to this fact, you must run the NS700 New Firmware Prep Tool prior to upgrading any NS700 system. Failure to do so could result in a possible unrecoverable system failure.

Now here is the problem, I don't have the prep tool file. Tech support from where be bought from says don't worry about it I'm going to have to reprogram anyway. What do you guys think. Anyone have the prep tool file they can send me?

Thanks,
Tracy

Atcom VoIP Demo
Get a VoIP Demo Today
goldenhtr #642008 01/21/22 10:03 PM
Joined: Oct 2007
Posts: 303
C5Z Offline
Member
Offline
Member
Joined: Oct 2007
Posts: 303
Tracy,
I have a copy of the Firmware Prep Tool and the tech document that goes with it. Sent you a PM.

Kevin


Instructions are just one man's opinion on paper

Moderated by  Carl Navarro, OBT 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,521
Posts635,349
Members49,569
Most Online5,661
May 23rd, 2018
Popular Topics (Views)
Today's Birthdays
Bob Lafleur, Chez, Jodi Wurts, Miltonar
Newest Members
Implementing1A2, DLP, jaywin, dust0vich, Edward Clark
49,569 Registered Users
Top Posters (30 Days)
Toner 14
dexman 7
Who's Online Now
0 members (), 6 guests, and 14 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: VoIP Phones | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2022
Powered by UBB.threads™ PHP Forum Software 7.7.5