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Joined: Aug 2005
Posts: 908
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OP
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Joined: Aug 2005
Posts: 908 |
We have agents on two nodes taking calls in a hunt group. Node 1 has the HG. When the agents on node 2 place a call on hold, they are connected with additional calls. Both nodes have the system flag "Wrap up mode for ACD calls on hold" set to Yes.
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