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Joined: Dec 2010
Posts: 677
Joined: Dec 2010
Posts: 677
Originally Posted by Luv2uallday
[quote=nameless]Look at the logs in the vm, they should shed some light on your issue.
From memory the sip dtmf settings are for outbound calls.

what you said rang a bell about another problem. When a caller calls in while the System is in day mode and they dial 0 but the receptionist doesn't answer it will not give the caller an option to leave a message or even go to VM it will tell the caller dial the extension if you know it or press * for assistance. During night mode VM works for 0 it's only day mode it doesn't i'm wondering if that's causing the intermittent issue. We never had this problem until we had a tech out to reprogram the system to add extensions and change ring plan etc etc.

I'll check logs of VM. I'm also having one of the nurses who is having trouble calling in try to call in again and see what the logs say about her call to get more intel on the matter.

You need to look at your VM rules. It sounds as if it is going to 2 different mailboxes for day and night. The message you're hearing is the default mailbox greeting. So it's hitting a mailbox where the greeting isn't recorded. Look in voicemail programming under forward station forward trunk and see if there is a rule for 201 to go to a different mailbox under the day and night modes.

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Joined: Mar 2022
Posts: 2
Joined: Mar 2022
Posts: 2
I would also check the port holiday override - is for instance port 4 locked in a different mode and calls only experience this dial 0 issue when the other ports are busy.

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Moderated by  nameless, pvj 

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