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Joined: Apr 2009
Posts: 446
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Joined: Apr 2009
Posts: 446 |
Cannot print new desi labels on my hp 7155 printer.
It is out of warranty 2 months ago so no help from hp support haha.
Message on the printer screen says '' paper to short '' but it is 81/2 x 11.
thanks for any help.
Gary S
Gary Stevens
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Joined: Aug 2006
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Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,810 Likes: 15 |
Try printing the label on plain paper first to see if it's a printer or DESI problem
Check your printer set up for:
Using the correct feed tray,
Correct paper type
Correct paper length
Or use a manual feed if available
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: Apr 2009
Posts: 446
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Yes it will print on a blank sheet ok.
The desi paper goes through the printer but comes out blank..
Yes correct paper size.
Printer set for 81/2 x 11 paper
Gary Stevens
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Joined: Sep 2005
Posts: 9,289 Likes: 15
Admin
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Admin
Joined: Sep 2005
Posts: 9,289 Likes: 15 |
Use a removable glue stick and stick the back side of DESI to a plain piece of paper and try that in your printer.
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Joined: Apr 2009
Posts: 446
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Yep tried that paper comes through the printer blank also.
Sure hate to hand print, maybe my last choice.
Gary Stevens
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Joined: Feb 2015
Posts: 472 Likes: 6
Administrator
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Administrator
Joined: Feb 2015
Posts: 472 Likes: 6 |
This is what is in the DESI manual Chapter 9 - Troubleshooting
Printing Desis
“My printer feeds the DESI sheets through without printing anything”
or “My printer only prints the first few lines of the desi.”
This is caused by the “end-of-page” sensor in your printer. This sensor
“sees” the holes in some desi sheets, and assumes that it has reached the
end of the page. The printer will then stop printing and eject the page. A
test to verify that this sensor is causing the problem is to print a desi on a
plain sheet of paper. If your desis print normally on a plain sheet of paper
but not on a desi sheet, the sensor is causing the
problem.
Solution: Desi Telephone Labels, Inc. produces specially-designed
Post-it™ notes, called DESI Backers, that can be placed on the
back of the DESI page to cover up the holes that are triggering
the end-of-page sensor. See the front cover of this manual for
information on ordering DESI Backers. Which sounds like you tried already.
There is no such thing as stupid questions.
Just stupid answers.
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Joined: Aug 2012
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Try a dark-colored paper as the backing paper and see if that makes a difference.
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Joined: Apr 2009
Posts: 446
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You guys are a genius, PTL.
Takes a little more time but that's part of it.
I had called desi help line they did not offer the info you gentlemen have.
Had also called hp printer help line with no help either.
Thank you again.
Gary Stevens
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