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Joined: Jul 2003
Posts: 1,221
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OP
Member
Joined: Jul 2003
Posts: 1,221 |
hello we have a new install and customer says held calls are dropping sometimes. and once in a while more than one will drop at a time. its the summit 100 configured 408. so far calls not not on hold arent dropping. i called and was left on hold for 20 minutes and never got dropped so i dont think its a timer. they also told me that the third caller doesnt hear message on hold. they get silence. any ideas would be appreciated. dave
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Joined: Aug 2003
Posts: 5,139
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,139 |
For dropping calls, go to System Timers and make sure "Attendant Recall Drop Timer" and "I-Hold Recall" Timer are both set to 0.
For the MOH problem, go to CO Line Data --> Common Attributes (140) and make sure EACH CO Line has the same "CO Line MOH" source selected.
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Joined: Jul 2003
Posts: 1,221
Member
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OP
Member
Joined: Jul 2003
Posts: 1,221 |
i will make sure to do that. going thrusday. got a few other things to check as well while im there.
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