Phone Systems

AtcomCloud Online Store
Previous Thread
Next Thread
Print Thread
Rate Thread
#643287 08/09/22 12:27 PM
Joined: Jan 2007
Posts: 1,933
Member
*****
OP Offline
Member
*****
Joined: Jan 2007
Posts: 1,933
I have a customer that handles certain types of insurance issues (Medicare/Medicaid). He is part of a huge network of TPMOs (third-part marketing organizations) that are now required to record all marketing calls with both clients and prospects where Medicare Advantage and Medicare Part D plans are discussed.

This is a good thing for customers, but possibly a challenge for those with an IP Office. I have been using this adapter at a small law firm with success--largely because only certain individuals need to record calls. The capture is stored as a WAV file, which isn't a storage problem since they only need the audio for the course of the case or to put on portable media.

But the medical stuff is a bit hairier because of HIPAA rules and a now mandatory TEN YEAR retention time. So somewhere there needs to be off-site storage and protection...probably with encryption.

I used to run NICE at a local hospital with multiple branches. It integrated beautifully with Communications Manager for the 77,000 users and 288 sites they had, but would certainly be overkill for a 9-line IP Office.

Does anyone have a suggestion or solution for SOHO?


"Carry others as you climb" -- Tim Alberstein
Atcom VoIP Demo
VoIP Demo
Joined: Aug 2004
Posts: 1,424
Likes: 10
Admin
*****
Offline
Admin
*****
Joined: Aug 2004
Posts: 1,424
Likes: 10
For IP Office I would recommend Chronicall. I'm not sure if they have something that will automatically offload recording to an FTP server or something, but a cron job in Linux could be created to accomplish the purpose.

Joined: May 2004
Posts: 1,630
Moderator-Avaya
*****
Offline
Moderator-Avaya
*****
Joined: May 2004
Posts: 1,630
I tihnk the new Cloud Xima solution can offload. But not sure if they would sign a BAA for HIPPA compliance.


Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,681
Posts636,146
Members49,602
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
Laura Figueroa, mark dagg
Newest Members
Dialtony, FatherLot, RFarrarMD, WTCI, Sundance Nailor
49,601 Registered Users
Top Posters(30 Days)
dexman 11
Toner 11
Yoda 10
nectec 6
Who's Online Now
2 members (metelcom, RATHER BE FISHING), 17 guests, and 24 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Best VoIP Phones | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2022
Powered by UBB.threads™ PHP Forum Software 7.7.5