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#643336 08/18/22 02:09 PM
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I have 2 users on a Summit 800 who state they are "all of a sudden" unable to dial out. They phones sets are IP. I have checked the class of service but it looks the same as all the other extensions.
Not sure where to go with it from here.
Any guidance would be appreciated.

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Are their mute buttons flashing by any chance?

Did you verify that their button programming is correct?

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I am having a tough time contacting the 2 users. The buttons are the same as on all the other phones. 3 instances of U-Loop. Cass of service is the same as other extensions. Day, Night and Timed is 2.

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On rare occasions, I have had phones inadvertently placed in Temporary COS. If this is the case, the Mute button will be flashing.

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Interesting. I will put my hands of the phones tomorrow. Then I will try to make calls to see where they're going.
TYVM for input

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If it is Temporary COS, here's how you unlock it:

To unlock the phone: [TRANS/PGM] 22 + Password. (Password = ext + v.mail password, example 1010000)

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Can an analog station do this also?

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evidently it needed a clip ID.


Moderated by  EV607797, MnDave, nfcphoneman 

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