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#644152 01/24/23 01:31 AM
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bdunne Offline OP
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I just took on a new customer that has an item on the their phone bill for "OL STOP" at $100 a month including cable mileage totaling $99/month. They have not used it for twenty years and I suspect that the LEC has not even been capable of providing the service for many years. Has anyone ever heard of getting a refund from the carrier for such a charge? It may add up to $20,000 +


Brian Dunne
ETC Telecom
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I, for one, would be very interested to learn what OL STOP even is!

I would suggest having the customer open a case with the Commission for Complaints for Telecom-television Services (CCTS) https://www.ccts-cprst.ca/ - they are often VERY effective at getting the Telco's attention and a quick resolution.

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bdunne Offline OP
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OL (overline) stop was used for very early key systems to stop multi-lines (overlines in Bell parlance) form hunting when an answering machine was in use after hours. The customer leased a cable pair from the carrier that controlled the feature and connected a simple rocker/toggle/SPST switch to it, and when the switch was thrown, calls to the main number would busy out when line 1 as in use. It became obsolete after voicemail came into common usage.


Brian Dunne
ETC Telecom
www.etctele.com

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