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Joined: Apr 2010
Posts: 23
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Member
Joined: Apr 2010
Posts: 23 |
I have created tiles for calls waiting in queue. However it shows zero even though there are many calls waiting. Anyone know why it is not pulling the call data? I have of course checked my filters but they look fine so I am not sure what I am missing. Thank you 
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Joined: Sep 2005
Posts: 840
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Member
Joined: Sep 2005
Posts: 840 |
Are your filters based on hunt groups? If so make sure your filters are using the Call Route tab only to filter your groups, not the ACD hunt group tab.
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