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Joined: May 2023
Posts: 41
Member
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Member
Joined: May 2023
Posts: 41 |
I have an Avaya IP Office V2 9.1 with "Virtual Avaya Legacy Softphone" licenses but were not in characters in the license folder but in the exact words shown in quotations.
When I try and add that back to the System, it tells me that there are not enough characters or gives me an error message. It says that it needs 32 characters but that is exactly how I copied it when it was working or installed in the config.
please advise and thanks in advance!
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Joined: May 2004
Posts: 1,667 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,667 Likes: 4 |
It is an assumed entitlement from upgrading to 9.1. Not sure you will be able to get it back.
Do you have the SD card number?
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Joined: May 2023
Posts: 41
Member
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Member
Joined: May 2023
Posts: 41 |
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Joined: Feb 2022
Posts: 1
Member
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Member
Joined: Feb 2022
Posts: 1 |
Downgrade to 9.0 and upgrade to 9.1 and the virtual softphone licenses will come back (assuming you have Power or Teleworker user licenses).
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