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Joined: Aug 2004
Posts: 1,745 Likes: 49
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Admin
Joined: Aug 2004
Posts: 1,745 Likes: 49 |
We just had someone call in with the complaint that there was static on 1 line of their phone system. Upon further investigation it turned out the issue was 1 particular telephone causing noisy static when it wasn't in use. Apparently 2 different Bell technicians were on site for a significant amount of time and could not figure it out. I couldn't quite remember the code off the top of my head, but Feature # 86 solved the issue immediately! 
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Nortel Phone System Service in Canada
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Joined: Oct 2006
Posts: 1,417 Likes: 7
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Joined: Oct 2006
Posts: 1,417 Likes: 7 |
Ha!
Static on the line. While on hook!
They would have freaked out if there suddenly would have been voices. Or music.
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Joined: Feb 2005
Posts: 1,615
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Member
Joined: Feb 2005
Posts: 1,615 |
lol, I have had a number of those calls in my years.
Typically if a set was allowed to use F86 in the first place then there must have been a music source attached and Background Music turned on.
I would call the client and see if you get silence when on hold, then either check why the music stopped working and/or change On Hold to Tones and Background Music Off.
Silence is...silent.
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