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Joined: Jul 2008
Posts: 97
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OP
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Joined: Jul 2008
Posts: 97 |
I have a 5600 where Message Notification suddenly stopped working company wide.
I don't notice any settings that could turn this off globally. It's worked perfectly for many years and all of a sudden.
I have rebooted the unit from the display menu.
This didn't help. Do I need to reboot the voice mail box or something else?
(I think I am running 2.3.6.47)
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Joined: Jun 2010
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Moderator-Inter-Tel
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Moderator-Inter-Tel
Joined: Jun 2010
Posts: 797 |
Make sure that the Message Notification/Retrieval Application didn't inadvertently get deleted. If it is still there, try deleting and re-creating it.
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Joined: Jul 2008
Posts: 97
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OP
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Joined: Jul 2008
Posts: 97 |
Anything special when re-creating it?
I'm going to do a quick backup first before I do..
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Joined: Jul 2008
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Deleted and re-created..
Still no luck.
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Joined: Dec 2009
Posts: 7
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Member
Joined: Dec 2009
Posts: 7 |
BVM? EM? Networked? What voice mail do you have?
A+,Net+,CTP,Axxess,CS5000,3300ICP,Norstar ICS,MICS,CICS
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Joined: Jul 2008
Posts: 97
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Joined: Jul 2008
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bvm? Not sure what this is..
Going though the main office it's a 5600, with a processing server.
The VM is a Big 4u or 6u black server with Inter-tel on it.. I take it this is not the basic unit.
Two other locations networked in..
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Joined: Jul 2008
Posts: 97
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OP
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Posts: 97 |
Maybe related maybe not..
Lately there are times I can't get into voice mail.
Yet a few min later I can..
Almost like all the ports are taken up.. if that makes sense.
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Joined: Dec 2009
Posts: 7
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Joined: Dec 2009
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BVM(BasicVoiceMail) is embedded.(mainly seen on smaller systems) If you look at the back of the 4U black unit and see a green USB key. This indicates you have an EM (Enterprise Messaging) for vm. If the 5600 is the main node I'd be curious to know if this provides VM for your other sites? VM may be busy. Any program changes recently regarding call flow?
A+,Net+,CTP,Axxess,CS5000,3300ICP,Norstar ICS,MICS,CICS
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Joined: Dec 2009
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One more thing, make a note to look at the VM key on your phone and your display when you are having trouble and watch for the key to be lit steady red and what is displayed on the phone as well.
A+,Net+,CTP,Axxess,CS5000,3300ICP,Norstar ICS,MICS,CICS
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Joined: Oct 2009
Posts: 109
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Joined: Oct 2009
Posts: 109 |
When you say Message Notification do you mean just the Message Waiting lamps on the phones or the mailbox calling out to a cell phone, pager, home, etc?
If it is calling out, make sure that the Outgoing list in CO Trunk groups contains the Message Notification/Retrieval Application. If it is not there it will not call out.
Inter-tel Axxess, Mitel CS/HX5000, MiVoice Office CCS/CSM, VPU, EM, ATM4, A+, CTP+, NET+, OAISYS, Audicodes, Polycom, Spectralink, NEC Red, Samsung, Mitel Call Recording, Mitel MBG, MiVoice Office, Xarios. Mitel Phone Manager
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