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Joined: Dec 2007
Posts: 262
Carmac Offline OP
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I goofed something somewhere.

I needed to consolidate extensions in our BHAM office to make room for a new IPRC. We had a number of extensions no longer in use (RIFd), so I moved several from one DKS16+ to others in order to 'empty' the card.
Of course I had to remake the active in-use extensions on other available ports on other cards, which I did, and re-associate the newly re-assigned extensions to their existing voicemail accounts.
All works fine here in BHAM, but the 4 remote nodes report 'invalid extension number' for the moved extensions.
I exported from BHAM to the remote nodes, and, in one case, also imported BHAM from that node. No difference - still reporting as invalid.

What am I missing?

BHAM & Ohio: Axxess v. 10.x
UK, IL, KS: 5200 v 2.x & 3.x

mad


Carmac
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Unsure of why they're not showing up after an import export. In the remote nodes though you can manually add the off-node extensions and see if that gets you going on the right track. Also, check to see if the new extensions aren't maybe conflicting with Agent ID's on your remote system. I've ran across that before.

Joined: Dec 2007
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Carmac Offline OP
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deleted one (1) from one (1) node - remade from that node, could now dial.
Does that point to a clue as to what might be wrong?
I'm trying to avoid, if possible, tearing down/rebuilding 15 more extensions on each of four nodes.


Carmac
Joined: Dec 2009
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When deleting exts locally, a good practice should be to delete those off-node references on the other nodes, complete an imp/export prior to re-creating extns on the local node. This minimizes DB conflicts and corruptions.


A+,Net+,CTP,Axxess,CS5000,3300ICP,Norstar ICS,MICS,CICS
Joined: Dec 2007
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Carmac Offline OP
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JPN beat me to what seems to be the answer. Apparently deleting the affected extensions from the remotes, THEN doing the port, is the way to go.


Carmac

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