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Joined: Apr 2009
Posts: 195
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Joined: Apr 2009
Posts: 195 |
Hello, I am having an issue with wanting to change the outgoing caller ID on just one of the DID numbers that are on a PRI
Currently all out going calls show the firms billing telephone number, but they are sub leasing to a new tenant that I have assigned one of the DID's to her extension.
I asked COX (the provider) to change the outgoing caller ID to depict her name on just her DID.
Today she called me and the display showed the big firms billing telephone number , but for the name info showed unavailable.
I just had the firm's receptionist make two calls to me and both those showed billing telephone number and the firm's name.
Any ideas?
Thank you
Mitel 3000 aka Inter-Tel Encore CX outgoing caller id display for DID lines
Telesystems technician
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Joined: Jan 2018
Posts: 218
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Posts: 218 |
Did you port that one DID to an analog or sip service so cox can change the bill to service number ? Otherwise it's a duck shoot on what circuit she goes out on ..
Ground is Ground the world around !
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Joined: Apr 2009
Posts: 195
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Joined: Apr 2009
Posts: 195 |
No, I am currently going to try to use Mitel / Inter-tel PBX to override the caller id output in the DID/DNIS table??
Telesystems technician
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Joined: Apr 2009
Posts: 195
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Joined: Apr 2009
Posts: 195 |
No, I am currently going to try to use Mitel / Inter-tel PBX to override the caller id output in the DID/DNIS table??
Telesystems technician
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Joined: Jan 2018
Posts: 218
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Posts: 218 |
It's your telcom provider that is sending the caller ID. How will the Mitel alter that? Good luck.
Ground is Ground the world around !
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Joined: Apr 2009
Posts: 195
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Joined: Apr 2009
Posts: 195 |
is rotarydialtommy the one and the same TTT?
I am having TROUBLE getting a Mitel 3000 aka Inter-Tel Encore CX seeing the 8 port expansion modules.
Under diagnostics in the remote software, I see the expansion modules are installed but not communicating????
Last edited by Telesystems; 04/23/25 03:05 PM. Reason: speiling
Telesystems technician
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Joined: May 2002
Posts: 17,743 Likes: 36
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Posts: 17,743 Likes: 36 |
rotarydialtommy hasn't been on the board in 7 years. I suggest you open a new topic with your issue. I'm locking this one
Last edited by justbill; 04/23/25 03:58 PM.
Retired phone dude
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