atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Turn Off "Ring Back"

First I am an IT guy but I did look for 2 hours trying to find this, has to be easy. When we send a call to a user who is away from his desk after 5 rings it returns to the person who forwarded it instead of just going to the voice mail of the intended person.
Thanks for any help!

Did this use to work fine?

If so, they may have accidentally turned off their system forwarding. Look under that station, then under flags. System Forwarding should be ON.

If not, maybe that station don't have the Voicemail system forwarding path setup. Under that station, then Forwarding Paths.

Yes the forwarding is setup properly for each station. I was wondering what Fwd Call Type -IC calls really meant. It is set to No. I realize IC is intercom but if set to no will that force the caller back to the sender instead of voice mail. It seems like there should be something somewhere just to stop the recall.

Intercom call is same as internal call, someone calling that from the same system, including other nodes. If the call is coming from a user on the same system, it won't go to voicemail if IC is set to NO.

Sounds like you are transferring the call to this person. If that is the case, CO Transfer/AA/VM also needs to be set to YES.

Obviously No Answer needs to be YES, along with Day Mode

Thanks for all the good comments. I just figured it out. On the Timers and Limits I had to lower "transfer voice processor" to less time then all the other system forwards. I made it 11 and most the others are 15+. Now all transfers go to voice message. Its must have been like that for years.