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Joined: Dec 2006
Posts: 17
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Joined: Dec 2006
Posts: 17 |
I have a DID pointed to a call routing announcement that times out to a digital extension. Well when you call the user it is supposed to go to the users voicemail. It will return to the call routing annoucement. it will do this over and over. When you cal the front desk and they transfer you to that number it will go to voicemail. I have already deleted the call routing announcement and built a new one, deleted the voicemail box and created a new one and it is still doing it. Doe's anyone have any ideas what would be causing this.
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Joined: May 2009
Posts: 1,198
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Joined: May 2009
Posts: 1,198 |
Check the forward path.
Make sure CO Transfer/AA/VM is set for YES.
Why is the call routed via a CRA and not directly to the station? Just curious.
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Joined: Dec 2006
Posts: 17
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Joined: Dec 2006
Posts: 17 |
I did not program this but I think its because they have unified messaging?
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Joined: Dec 2006
Posts: 17
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Member
Joined: Dec 2006
Posts: 17 |
CO Transfer/AA/VM is set for YES.
This is the only extension that is doing this, there are other extentions programmed this way and they are not having this problem.
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Joined: May 2010
Posts: 44
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Joined: May 2010
Posts: 44 |
Check to make sure system forward is set to yes (on) for the extension.
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