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Joined: May 2009
Posts: 1,198
Member
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Member
Joined: May 2009
Posts: 1,198 |
I’ve got an 8602 IP Softphone that I’m trying to connect with v 2.1.2.40 CS-5200. All settings are correct and the system shows that there is a Category B license, with 0 of 1 in use.
When I start the Softphone, it shows LICENSE ERROR IP ENDPOINT on the display.
I changed the settings for those of my Softphone (on another node) and it works okay. I pointed my Softphone to the new one and the license error shows again. So, the Softphones are working, just not at this node.
Every indication shows this as a license issue. In DB Studio, I checked Operations / IP Device Status. It shows the Softphone with a red X, no license. I tried to reload the license, but it shows as already in use.
I have 0 of 1 licenses in use, but it shows the Sopftphone as unlicensed. Anyone have any thoughts?
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Joined: Jun 2010
Posts: 797
Moderator-Inter-Tel
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Moderator-Inter-Tel
Joined: Jun 2010
Posts: 797 |
Do you have IP Endpoints enabled on your license as well? You need that in addition to the Category B license.
You might be licensed only for a digital system.
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Joined: May 2005
Posts: 526
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Member
Joined: May 2005
Posts: 526 |
I had the something happen and had to have support reset the license so I could load it again
Randy
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Joined: May 2009
Posts: 1,198
Member
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Member
Joined: May 2009
Posts: 1,198 |
Yep, IP Endpoints is not enabled.
You know, two of us stared at the stupid thing for an hour and missed that! Thanks.
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