sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems DB Studio Inter-Tel help

Sorry, tried to use the quote feature but got an error message…

Nope. You would need to delete and re-add the mailboxes, program keymaps, forward path, attendant station, outgoing access, etc, etc, etc.

Swapping stations via DB Studio should only be used as a last resort when you’re not on site.

Like I said previously, get yourself a punch tool and learn how to use it.

ya... i have a punch tool and have used them before but the idea of playing around with a call center's 50+ active lines is a little daunting :S ...

is there an easy way to keep associated features with an extension if i'm moving them around? such as vm box and key shortcuts and stuff?

i noticed that when i move phones around our huntgroup and stuff stays working (assumably because its only looking for extensions not address.)

There is no way to keep programming associated with an extension in place when swapping via DB Studio. It sounds like you’ve been lucky that the existing programming worked and the people can use their phones. Obviously, all the phones that have been moved were already members of the hunt group, so calls got to the agents.

I can recall having to go in and straighten out disasters caused by customers making “a few minor changes” to their systems.

Punching down cross-connects is no big deal; especially with only 50 phones. If this system is going to be your project moving forward, now’s the time to document everything and clean up anything messy. It may take a few hours of your time now, but the payoff will be huge down the road.

ya you are right. so on the punch-down block (PBX? i hope i'm using the right terminology) all i would need to do is move the 4 wires (looks like 2 blue and 2 orange for each line?) to the new "port", which would change the "address" i see in DB but would maintain the extension and all features.

just trying to make sure i got it before i start pulling up these tiny wires lol.

also, has anyone run into an issue with the current wires being really short, as in they may not reach from one port to another?

ok so now i'm a little confused. you're saying that the best way to move a phone now is to use the DB Studio since we have a newerish system? wont this loose features and vm box etc like DND has said?

to add to my last post i'm mostly asking because its goning to take a long time to be able to properly trace which wires on the cross-connect are going where... so in the meantime i need a solution that wont cause the entire system to go screwy.

i just need to be able to have full control over where phones get located and be able to keep thier pre-programed features.

The blocks are just called blocks. The cabinet would be called a KSU.
PBX just refers to a large phone system, Private Branch eXchange.

Just a note about swapping.
I used to swap extensions on older systems remotely, un-associating mailboxes and changing the extensions around in programming. Intertel ended up telling me that they were getting reports of databases getting corrupted from that though.