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Joined: Jan 2011
Posts: 4
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OP
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Joined: Jan 2011
Posts: 4 |
Aloha, I have an issue where I need to change the message in a CRA. Currently, in the call routing tables, x333 routes to CRA 2545. How to I access that extension to change the message? I am guessing it is a similar application to a Cisco auto attendant? Is there a pilot number I should be looking for to access the CRA? My background: Cisco VoIP project manager for a number of years with a good understanding of telecom technology, but by no means an expert. With Inter Tel, I am somewhat of a misinformed hack. Please go easy on me  Thanks for any assistance you can provide!
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Joined: May 2009
Posts: 1,198
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Joined: May 2009
Posts: 1,198 |
Greetings are recorded via the admin mailbox.
The Call Routing Announcement will have a specific greeting number associated with it, which can be determined in programming.
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Joined: Jan 2011
Posts: 4
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OP
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Joined: Jan 2011
Posts: 4 |
I have figured out how to access the admin mailbox.
Where do I go from here to re-record all of the attendant messages? For example, the main message is 2545. Press 1 takes you to 2546. Press 2 takes you 20 2547, etc. What menu option in the admin mailbox allows you to edit these messages?
We are on DB Studio 1.67 and a phone system that is an Inter-Tel 5000 v 2.4.1.46.
Much thanks!
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Joined: Jan 2011
Posts: 4
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OP
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Joined: Jan 2011
Posts: 4 |
Ok, I think I have this. Can someone please let me know if I am going in the right direction?
1. Access admin mailbox.
2. Create a new recording for the appropriate application (enter an unused recording number)
3. Assign the new recording number to the application in DBStudio.
Does that sound right?
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Joined: Jun 2010
Posts: 797
Moderator-Inter-Tel
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Moderator-Inter-Tel
Joined: Jun 2010
Posts: 797 |
That's one way to do it or you can just change the specific greeting that is associated with the CRA you want to change.
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Joined: Jan 2011
Posts: 4
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OP
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Joined: Jan 2011
Posts: 4 |
Thanks for the help! Much appreciated!
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