sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Inter Tel 5000

We have an Inter Tel 5000 system. We had been using a T1 line through Integra but some bright person wanted to change to Comcast and we did. With Comcast, in order to get Caller ID for calls we receive, the auto attendant cannot pick up before two rings. Right now it picks up with no rings. How do I change the number of rings before Auto Attendant picks up the call? I have called several techs in our area and they want $125 minimum to come out and fix what they say is a simple item and before I have them do it, I would like to try it. I do all the maintenance of the system, adding names of new employees, setting up new phones, changing speed dial numbers or call routing etc... but I have never had to change the number of rings.

We are a small company - 5 employees and I would like to learn how to do this myself.

Any information would be greatly appreciated.

You can’t change the number of rings before the call is answered. Once the call is routed to the application, it will be answered right away.

There is a workaround which I’ve used to share an alarm line with a back door auto attendant; to delay the auto attendant for a couple of rings, to allow the alarm system modem to answer. Pretty much the same thing you’re trying to accomplish.

Create a hunt group with an analog station as the only member. Hopefully, you have a spare analog port, because a phantom isn’t always reliable in this situation. Have the hunt group recall to your auto attendant CRA, and set the recall timer for 8 seconds. Route your incoming calls to the hunt group.

Routing will be as follows: calls route the hunt group, ringing the analog port for a couple of rings. Because there is no phone connected to that port, nothing really happens. The recall timer expires, and the call is routed to the auto attendant. There should be enough of a delay to grab the Caller ID.

I don't have a system in front of me but you can adjust a CID timer in the system timers, that will set out the delay before the system ever starts ringing anything giving you what you are looking for as well. DND ON's option will work as well
Randy

These are the timers Randy is talking about:

LS/GS (or LS) Caller ID Relay Hold: Amount of time the system will look for Caller ID (CLIP) information when a call is received.

LS/GS (or LS) Caller ID Ring Idle: This sets the time between the end of first ring and the time at which the system begins to check for Caller ID (CLIP) information.

NOTE: The LS Caller ID Relay Hold timer and LS Caller ID Ring Idle timer values combined must be shorter than the period of silence between CO rings.

Randy, have you been able to make these work? I could never get the timing down.

I did and seems it was on cable company lines. Will see if I can remember where and look to see what I set it to.
Randy

Randy, any info on where you found the settings and what you set it on? We have comcast and we can't seem to make the solution work.

Do you have T1 service w\ Comcast or analog lines?

analog lines - they do not offer T1 on cable. That is the problem. We have lost all our features of our phones.

Go to System\Devices and Feature Codes\Trunks. Click on the first 'Loop Start' trunk and change the 'Service Type' to 'Caller ID'. Do this for all your loop start trunks.

Thank you!