sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems RealViewer vs Phone Display

Our call center manager is complaining that the information shown on the screen of the phone regarding times that calls have been waiting is different from RealViewer.

In RealViewer I set up a filter. Under Call Route/Call First Ring at Extension Group, I enter the hunt group number.

I use this filter in the Deskboard Tile using Longest Waiting.

Should the information shown on the phone match this tile?

Thanks,

Carl

The phone display is probably adding any additional time BEFORE the call hit the hunt group, like listening to auto attendant menus/choices. I would tell the users to ignore the LCD for this particular stat and pay attention to the RealViewer tile.