sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Axxess internal call forwarding issue

I'm trying to solve an issue I am having, and have seem to hit a brick wall. Forwarding works in that it will send incoming calls from one extension to another, but once the call reaches the new destination, the call will ring and not go to the voicemail of the destination extension.

This happens with internal and external calls. If you call the destination extension directly, internally or externally, you will reach the voicemail after the correct timeout period.

This is not extension specific either, so I am assuming it is a system flag or something with a wider scope.

Any help is greatly appreciated.

Are you manually forwarding the calls to another extension or are calls following a system forwarding path to the destination extension?

Manually forwarding All calls. Sorry left that out.

Manual forwards will not following the system forwarding of the destination extension but there is a workaround.

Create a hunt group with the destination extension as the only member. Have the hunt group recall to a CRA that times out to the destination ext.'s mailbox. Make sure to remove the Day and Night greetings of the CRA. Adjust the recall timer in the hunt group. I would put it at 20 seconds or so which will be about 4 rings.

Now instead of manually forwarding calls directly to the destination extension, forward the calls to the hunt group you created.

Works like a champ! Thanks a lot Stix I really appreciate the quick response. You saved my a lot more troubleshooting. Now I can go back to the other 3,000 things I am working on.

Thank you!

You can also use the station no-answer forward feature and calls will then forward to voicemail from the destination station and go to the original (called) voicemail extension.
On any destination station, press 'Infinity', 356, voicemail pilot number.
You could do this for all stations that don't need System Forward-specific features (and I have), the only downside being that users can cancel the forwarding pretty easy. Of course users can deactivate System Forwarding as well (and they do).

wow superfone, I didn't know it could do that. Sounds like a left over from the old GMX days when we could use 'dial original destination extension' computer hunt group rule for DTMF voice mail integration