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Joined: Aug 2006
Posts: 26
Member
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Member
Joined: Aug 2006
Posts: 26 |
Inter-Tel V9.1
When an agent places a call on hold after a few minutes the call gets thrown back into queue. which timer do I adjust to allow longer hold times for hunt group calls on hold.
thanks.
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Joined: Sep 2010
Posts: 21
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Member
Joined: Sep 2010
Posts: 21 |
There are 2 timers that come into play.
Hold timer = the length of time a call remains on hold.
Recall = the length of time a call recalls back to an enpoint before going to that enpoint recall detinatination.
Check the endpoint transfer recall destination as this may be set as the group
The hold timer can be set to 0 which means the call will always stay on hold and not recall
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