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Joined: Dec 2006
Posts: 93
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Member
Joined: Dec 2006
Posts: 93 |
I'm working on an Axxess 512 with a CPS with two other nodes. All are version 11.010. They recently had some copper trunks that were not part of the system ported to their PRI. In call routing table 1 I added a pattern for each number, 4104-4108 and directed them to the extensions they need to ring. These extensions are on a different node than the PRI. If I call any one of the new numbers it does not ring the extension it is pointed to but rather the auto attendant. We do have a "catch all" pattern built that send calls that don't match any other programmed pattern to auto attendant. I spent a large amount of time on the phone with the carrier who insists they are sending the correct 4 digits for each of the new numbers. Is there something else I need to check or a way for me to verify I am receiving the correct digits from the carrier?
Thanks for any input.
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Joined: Jun 2010
Posts: 797
Moderator-Inter-Tel
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Moderator-Inter-Tel
Joined: Jun 2010
Posts: 797 |
Sounds like you aren't receiving the proper digits or the right amount of digits. Enable SMDR and monitor it to see what digits you are actually receiving.
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Joined: May 2009
Posts: 1,198
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Member
Joined: May 2009
Posts: 1,198 |
Did you test the numbers by pointing them to extensions at the local node?
Do any other DIDs on that routing table work properly when pointed to the remote node?
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