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Joined: Dec 2011
Posts: 12
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Member
Joined: Dec 2011
Posts: 12 |
Situation:
Customer calls in on 800 number, call center answers and does a warm transfer to an agent. When the call center rep hits transfer and dials that agents number the call is auto answered on the agents phone be soft or hard phone. I have looked though flags; I have looked at feature codes; I have deleted and re-added the extension in question with the same results. Any Ideas?
PBX: Inter-Tel 5200
PBX version: 2.1.2.40 (Old I know, but switching soon)
Soft/Hard Phone: 8602/8662
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Joined: May 2009
Posts: 1,198
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Member
Joined: May 2009
Posts: 1,198 |
I have never heard of a warm transfer (?).
Look at the station flags Handsfree On/Off and Transfer to Connect Allowed; see if they cover your situation.
Endpoint Related Information/Flags - press F1 for info.
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Joined: Aug 2005
Posts: 908
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Joined: Aug 2005
Posts: 908 |
Also look in System\Hunt Group Related Information\ACD Agent IDs. There is a yes/no flag for auto connect. If you are also using Xarios, there are auto connect settings there as well.
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