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Joined: Jul 2012
Posts: 1
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Joined: Jul 2012
Posts: 1 |
Hello,
We have an intertel axxess system at the office. When the phone is on "night", callers get a messages "if you know your party's extension..." - which is great. I was wondering if it is possible to add that to our operator overflow - so if the phone is not picked up by the operator, a caller can choose to dial an extension rather than wait for someone to pick up. Seems like it should be easy to add, but I cannot find anything about it. If you have any ideas, they would be appreciated.
Thank you!
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Joined: Jun 2007
Posts: 490
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Joined: Jun 2007
Posts: 490 |
it depends on how the operator calls get there, it can be done regardless. If you are simply getting calls to the operator to its extension simply put a system forwarding path to the CRA for the AA. If you are using a hunt group for the operator use the HG announcement or overflow to point to the CRA. Easy.
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