sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Auto Attendant / Voice Mail delay

I am trying to get an 007 MLM mail working with delay on auto attendants and no delay on voice mail. IE there are three auto attendants that answer three different lines after a delay, that works fine, but when someone calls their own voice mail, I'd prefer no delay on voice mail answering.
The 007 has 4 ports all assigned to auto attendant (splitting assignment causes some auto attendants to stop working)Delayed answer on auto attendant only is on. When you dial a voice mail port it answers but after the delay. Turning delayed answer on auto attendant off causes both the attendant and voice mail to answer immediately. Is there a way to have delayed on auto attendant and no delay on VM?
Thanks
Harry Coover

Thanks everyone those answers did it.

[This message has been edited by HarryC (edited May 13, 2003).]

The usual way is to take an unused calling group, assign the lines to it, and set it to overflow to the Voice Mail calling group on a time-delayed basis. Then you create a mailbox with an extension number to match that unused calling group number, and give it a class-of-service that sets it to the desired auto attendant.

That way, your VM ports are set to immediate answer for the VM callers to retreive messages.

use a phantom station, such as a mfm adjunct, assign the lines to the phantom, that you want answered, "delayed", put the phantom in the vmail cover group, under extensions, assign the group cover delay for that station to whatever delay that you want in rings, set all of your vmail ports to autoattendant , no delay. under lines and trunks, "principal user" assign the lines that you assigned to the phantom. In the MLM, create a mailbox for each attendant that you plan to use assign cos of 15 for the first, 16, for the second, 17 for the third, do not assign the lines to the auto attendants in the mlm unless you need it for night service.