sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems partner ll

my customer has a partner ll with 4.1 main proc and 3.1 exp proc. has partner mail vs in exp cab 4.0. periodically a caller gets a quick fax type sound and is disconnected before it even rings. has anyone had a simular problem. hate to but a proc card if there is a simpler solution. thanks dave

Does your customer have an alarm and is it connected to one of the lines one of the lines being used by the system?

Alarms have build in modems for the alarm company to do remote changes such as turn the alarm off during a false alarm. If its connected to one the line going into the phone system it may be answering the calls

im not sure but thats a good place to look. acording to them it isnt on any particular line but i dont know how they would know when it happens so fast. i will check on possible alarm disruption. thank you. dave

find your voice mail ports and call them individualy to see if you get a fax tone, also call each pots line to see if maybe your main number is rolling over to a fax line.

good idea. i did call the co lines but things seem to work so well when the tech is there. i didnt think to call the vm ports. will do. thanks dave