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#70271 09/26/03 04:55 PM
Joined: Apr 2002
Posts: 646
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Joined: Apr 2002
Posts: 646
Partner messaging with some of the selector codes tranferring to calling groups (customer wants all phones in each department to ring when callers make a selection from the AA).
The issue i am having is :how to get these calls,after being transfered to the calling groups if they are not answered, to get voicemail coverage?
Can you have the Partner Mess transfer to a single station and plug it into a CO port. Program that line on the peoples phones. If they don't answer, have that single staion covered by voicemail?

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#70272 09/27/03 06:00 AM
Joined: Jul 2001
Posts: 3,347
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You can do it a couple of ways. Yes, loop a station to a co, put the station in the calling group, have the co line be line ownered or call covered by a guest mailbox. You don't need to put that co on the other phones, 'cause then they will be getting the call on two buttons at the same time. Since there is no phone associated with the guest mailbox, there is no message waiting light. If you have Partner Messaging R6, use the phantom mailbox feature, where the message goes into some other mailbox that is associated with a physical phone, but can still be answered by a different greeting.

The other "solution" is to set the transfer return extension of the voice mail ports to themselves, instead of 10 as is normal. Calls to a calling group in this situation will return to the voice mail port that transferred them, but without mode codes. The voice mail port will not know how to handle the call, and will announce transferring to operator, send the call to the call answer service operator, which will ring and cover to it's mailbox.

In both applications there are limitations. The station to co can only handle one call at a time. You could do it with a couple of stations and a couple of co ports, using call cover, and setting the call cover rings differently for each co line. The transfer return senario has the possibility that the voice mail port will be busy with another call when the calling group call returns.

Hope these help!


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