sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Outcalling Partner VS Mail

I'm setting up a Partner ACS / VS Mail for auto attendant. Everything is working except the outcalling. I have it enabled. I have it turned on. I'm using a 9* to reach the world. What am I missing? This is my first Partner. My recent experience has been in switching and transport. Thanks.

It needs to be allowd by the system adminstrator and turned on by the user - sounds like it hasn't been allowed by the administrator

I've already done that. I went in as administrator and allowed it for the mailbox in question. Thanks. Any other thoughts?

The user must turn it on and set up his outcalling number, a schedule can be set up in his mailbox also. Has this been done?

It may be set for inside calls only, I believe it's #401
For security purposes you should probably set up allowed and disallowed phone number lists, I'm not sure but I think it's #404 for disallowed and #407 for allowed. you also have to assign these lists to any extension that is to outcall
Disallowed assignment should be #405 and allowed should be #408
I haven't worked on one of these for years so things may have changed.
Just a few things you may want to look at till TTT or Tone or G can get back to ya.

You really don't need to setup allowed and disallowed list as you can turn the out calling on and off locally or remotely. It is important that you set up a password for you mailbox for security.

Make sure that the Voice Mail port extensions have the lines assigned to them, through #301.

I’ve enabled the feature for the mailbox. I’ve turned it on for the mailbox. I’ve tried outcalling using 4 digits. I’ve tried using 9* plus seven digits. I’ve got my schedule set up from 12:01 AM to 11:59 PM. There are no restrictions on the lines or on the extensions. There are lines assigned to the port extensions. I’m going to walk away for a while. Any other thoughts? Thanks.

Ensure that the voicemail outcalling port is programmed to grab an intercom tone rather than a dial tone when it goes off hook.This can be done via central programming.
That is the reason for the 9 and the pause in the dial string.
If the outcalling port grabs a dial tone then the actual number called will be 9*x-xxx-xxxx.

When the voice mail ports were put into hunt group 7, the system automatically changed the auto line select to Intercom-1-2-3-.-.-., and set the Intercom Dial Tone to "Machine" (sounds like outside dial tone)

Try putting a 2-digit extension number into the outcalling string. That is, when the mailbox receives a message, have it call you at Ext. 10, or wherever. See if you can get it to outcall you there in the office over the intercom. That way, you can eliminate the schedule settings and outcalling permissions.

Then, instead of 9*, try 801* and the telephone number, and monitor line 1 with a buttset to see what is happening on the line when it is dialing. Maybe you need additionsl pauses or something if you can get it to hit a line.

By the way, you don't have Centrex and need to dial another 9 on the phone line, do you?