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Joined: May 2002
Posts: 3
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OP
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Joined: May 2002
Posts: 3 |
I have a car dealership with a Magic 3.0.
The owner wants when the AA answers the incoming caller presses a selector code and the call is routed to the service department. All phones in the service department are to ring. After 6 rings the call is to be tranfered to the operator.
The service department calling group is an auto login group, so that the phones keep ringing and are never logged out of the group.
NOTE: As and auto logout group the service department would have noway of answering a second call after being logged out (auto logout is not an option here).
How do I get the call to go to the operator after 6 rings?
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Joined: Mar 2001
Posts: 338
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Joined: Mar 2001
Posts: 338 |
no can do from calling group
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Joined: Jul 2001
Posts: 3,344 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,344 Likes: 10 |
Have the AA transfer to an extension (can be an adjunct if you want) and put a Primary Coverage button on all the sets in the Service Dept (up to 7 of them). Then put a Secondary Coverage with Delayed Ring button on the Operator's phone.
Please fill out the rest of your profile. Thanks.
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Joined: Apr 2002
Posts: 646
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Joined: Apr 2002
Posts: 646 |
Yea, PeeWee fill out the rest of your profile. (hi ralph)
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Joined: Mar 2002
Posts: 179
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Posts: 179 |
keep in mind that a primary cover button only accepts one call at a time and the secondary button will probably not even take a call.
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Joined: Sep 2004
Posts: 25
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Joined: Sep 2004
Posts: 25 |
There is a new upgrade for Magix that allows you to set the Hunt Type to Ring All. R3.0 V7.0 I think. I have always done primary cover when this option is not available.
There's an oscilloscope in my play pen.
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Joined: Sep 2004
Posts: 25
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Joined: Sep 2004
Posts: 25 |
Just noticed, you say it's R3.0? Try dialing *05 from a display phone and find out the version. If it's R3.0 V7.0 it oughta have a hunt type of ring all available.
There's an oscilloscope in my play pen.
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Joined: Jul 2001
Posts: 3,344 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,344 Likes: 10 |
The biggest problem with an all ring hunt group, is there is no voice mail coverage unless EVERYONE in the group logs out. If even one extension is logged in, even if that extension is tied up on a call, the calls do not cover to voice mail.
Using coverage buttons, you could use a programmed pickup button to pull the call over to your own SA buttons, to keep the coverage button free for another call. You could install a Tip/Ring bell in a common location, have that be the covering extension, and put a "pickup bell" button on the sets.
The secondary coverage will certainly receive calls, you need to adjust the primary, secondary, and group coverage settings for the original extension.
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Joined: Sep 2004
Posts: 25
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Posts: 25 |
Good call, haven't done vm with ring all yet. Stupid Magix.
There's an oscilloscope in my play pen.
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