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Joined: Oct 2004
Posts: 4
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Joined: Oct 2004
Posts: 4 |
You also need to check the phone system as well. I've noticed in my experiences along the way that most of the time this is an issue with the ports at your facility. That's typically where the problem occurs. Do you run VoIP? [email protected]
Join Us and Prepare For Liftoff
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
we have monitored the several of the trunks. We never get Far-end disconnect or anything like that. We always get "Forced-Drop."
If we call in and connect to a person, then hangup, that person hears dialtone right away.
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Joined: Apr 2002
Posts: 646
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Joined: Apr 2002
Posts: 646 |
So you send/receive no disconnect signal? The trunk goes clear and the CO gives you dialtone to dial again. email me a copy of your trace file. I need all the info it contains to understand what is happening.
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
you got mail G. let me know what you think.
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