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Joined: Mar 2005
Posts: 9
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Member
Joined: Mar 2005
Posts: 9 |
I've recenlty added CWC's in Centruvu. I added them in the CMS administration and I've also added them in the dictionary. The users have been using the codes yet all the reports show no data. Is there another step I'm missing?
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Joined: Mar 2005
Posts: 9
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Member
Joined: Mar 2005
Posts: 9 |
The reps were not entering # after each code. Sometimes it pays to get up and watch them.
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Joined: Jul 2005
Posts: 1
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Member
Joined: Jul 2005
Posts: 1 |
Hi I am new at this telephony stuff and any help would be great. I just added CWCs as well. Our reps use IP Agent V4. And when they click on Workcode and then the code followed by the # sign they and the client hear beeping sounds. Is there any way to eliminate the beeping sound?
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