sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Partner ACS transer on first ring

I just changed my proceser for a partnet plus to a partner acs. I have a five unit carrier. space one is a 206 next VM and then the ACS. On the first ring the caller is transered to the receptionist (ext 10). I am wanting all ext to ring then VM if no answer. Any help?

Use #506 1 for day and 2 for night and you can set the rings per line.

Be sure to go through programs 505,206,507,310,321 also. It sounds like you haven't got the ports in 505 set right.



[This message has been edited by dtmf (edited June 24, 2005).]

I was thinking the hunts were off also. which extension should i assign for VM?

Well it depends, what ACS are you running R6 and below or a R7, what mail and how many ports?

is an older system i am using at home.
AVS 3.0 and VM is release 1.

If it's a 2 port use 28,29 if it's a 4 port use 26,27,28,29

i had a partner pluss 4.2 w/ the VM 1.0. I had it set up so if no one answered the phone after X rings you got the VM. The VM gave you an option list of people. (press 1 for X, press 2 for y, press 3 for z...)It would then ring their extension. If they did not answer their phone you then got their personal VM. I am useing the same VM blade but would like to use the ACS 3.0 blade. I just can not get it to ring correctly. It rings once and the AA comes on and says the call is transfered to the receiponist (i.e. ext 10)

As DTMF wrote above, your VM ports are either 28 and 29, or 26-27-28-29 (2 port or 4 port).

If you know how to program, it is #505-7-XX-1, where XX is the VM port, to properly assign the VM ports.

Then it's #506-M-LL-X, where M is the mode, LL is the line, and X is the number of rings befor the Auto Attandant should answer.

And #206-7-LL-1 to assign the lines to the Auto Attendant.

Good luck!!

Thank y'all very much. That did the trick.