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Change pushing 0 to go to another extension #75636 07/26/05 01:33 AM
Joined: Jul 2005 Posts: 10 Hardy Virginia USA C MARIE Member
C MARIE Member Joined: Jul 2005 Posts: 10 Hardy Virginia USA	I need help on how to change when a customer pushes 0, I need to change the extension!!! Cindi

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Re: Change pushing 0 to go to another extension #75637 07/26/05 01:51 AM
Joined: Mar 2001 Posts: 7,350 SLC, Utah (801-562-5576) dtmf RIP Admin
dtmf RIP Admin Joined: Mar 2001 Posts: 7,350 SLC, Utah (801-562-5576)	What system are we talking about? Russ runs a local service and private tech center. [/url]

Re: Change pushing 0 to go to another extension #75638 07/26/05 02:24 AM
Joined: Jul 2005 Posts: 10 Hardy Virginia USA C MARIE Member
C MARIE Member Joined: Jul 2005 Posts: 10 Hardy Virginia USA	Quote <font face="Verdana, Arial" size="2">Originally posted by dtmf: What system are we talking about?</font> LUCENT Cindi

Re: Change pushing 0 to go to another extension #75639 07/26/05 02:40 AM
Joined: Mar 2001 Posts: 7,350 SLC, Utah (801-562-5576) dtmf RIP Admin
dtmf RIP Admin Joined: Mar 2001 Posts: 7,350 SLC, Utah (801-562-5576)	I understand it's a Lucent, what system is it? Partner, Magix, Legend, Definity and what mail is working with the switch. Russ runs a local service and private tech center. [/url]

Re: Change pushing 0 to go to another extension #75640 07/26/05 02:49 AM
Joined: Jul 2005 Posts: 10 Hardy Virginia USA C MARIE Member
C MARIE Member Joined: Jul 2005 Posts: 10 Hardy Virginia USA	PARTNER AND I'M NOT SURE ABOUT WHICH MAIL IS WORKING THE SWITCH IT HAS THIS # 518-456-341 DOES THAT HELP? Cindi

Re: Change pushing 0 to go to another extension #75641 07/26/05 03:14 AM
Joined: Mar 2001 Posts: 7,350 SLC, Utah (801-562-5576) dtmf RIP Admin
dtmf RIP Admin Joined: Mar 2001 Posts: 7,350 SLC, Utah (801-562-5576)	What does it say when you press the VM button (Welcome to Partner Mail xxx) xxx=mail system. Russ runs a local service and private tech center. [/url]

Re: Change pushing 0 to go to another extension #75642 07/26/05 03:54 AM
Joined: Jul 2005 Posts: 10 Hardy Virginia USA C MARIE Member
C MARIE Member Joined: Jul 2005 Posts: 10 Hardy Virginia USA	WELCOME TO PARTNER MAIL-VS ALSO THANK YOU FOR HELPING ME Cindi

Re: Change pushing 0 to go to another extension #75643 07/26/05 09:08 AM
Joined: Mar 2001 Posts: 7,350 SLC, Utah (801-562-5576) dtmf RIP Admin
dtmf RIP Admin Joined: Mar 2001 Posts: 7,350 SLC, Utah (801-562-5576)	Ok, if it's a VS then it has to be VS5 in order to change the 0-time out to another station, are you comfortable going in as the admin? If not give me a call. number is in my profile [This message has been edited by dtmf (edited July 26, 2005).] Russ runs a local service and private tech center. [/url]

Re: Change pushing 0 to go to another extension #75644 07/27/05 12:51 AM
Joined: Jul 2005 Posts: 10 Hardy Virginia USA C MARIE Member
C MARIE Member Joined: Jul 2005 Posts: 10 Hardy Virginia USA	I think I am ok with going in if you will just tell me what to do, and again Thank You! If I can't do it I will call you. Cindi

Re: Change pushing 0 to go to another extension #75645 07/27/05 02:47 AM
Joined: Mar 2001 Posts: 7,350 SLC, Utah (801-562-5576) dtmf RIP Admin
dtmf RIP Admin Joined: Mar 2001 Posts: 7,350 SLC, Utah (801-562-5576)	Go in and in the auto attn selector codes you will be able to change the 0-time out to a diiferent station if you have VS5, if it's VS4 and below it will not have that option and you won't be able to change it. Russ runs a local service and private tech center. [/url]