sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems vs pswd reset

hello friends, i have a customer with a vs voicemail on their partner ll system. somehow the admin password has been altered and no one knows what it is. is there a way to default it 1234. thanks, dave

Not allowed to give out passwords over open forum.

If you would like to e-mail me, might be able to help.

Has this post been answered outside of the forum? THis seems to be a common problem. If there is a simple solution without resetting the entire phone system, please post the answer here so we can all benefit.


Thanks,

Chad

Again we dont post passwords in an open forum

can you complete your profile ?

I think it is as complete as it is going to get unless I am missing something?

We have several Parter ACS with Partner Mail VS. Several different versions.

If not going to post here then send mail to steelman at voltageconsulting.com please.

Thanks for any help in advance. Working on getting rid of these things if anyone interested in purchasing them. Going to upgrade to something that works better for our remote offices to completely interact with our IP Office system in Atlanta.

This seems to be a common problem. If there is a simple solution...

The simple solution is not to lose the admin password. If you do the solution becomes more difficult. Backdoor passwords are closely guarded by Avaya, they are not even disclosed to dealer service techs. Any of us who know the passwords have learned them through various means, not from Avaya.

Avaya will reset your password for (used to be) $100. I suggest that no one here give the backdoor passwords out but offer to reset the admn password remotely for a fee if you feel like it.

-Hal

Yeah, your simple solution would be fine as long as you knew the password to begin with or someone else had not changed the password without your knowledge.

Not going to do me much good to have someone else do the backdoor as you cannot access the system remotely. Not sure why anyone really cares about guarding a 10 year old system password anyways.

I guess if that is my only option, then I am going to have to go there anyways, I might as well just reset it back to factory defaults for everything.

I am not really a phone system guy, but more of a computer guy and expect to be able to have full control of my hardware which is why I think this is silly. That is going to change as soon as I can get rid of these things and put in something more up to date and open standard.

Thanks for the suggestion anyways.

All a tech has to do is call in and change the password to what ever you want then you would have complete control, You don't have to call avaya there are techs and sites that will call in for alot less them Avaya. the reason it's not let out is that you wouldn't believe how many(10 year old) system that are out there that would be at risk for hackers. I can help but there is a small fee.

I'm sure you wouldn't let your network or web site passwords out would you? Not trying to be rude but just stating the obvious.

I might as well just reset it back to factory defaults for everything.

Nope, that ain't going to work either. You can clear the processor but all that will get you is a defaulted processor. It has no effect on the VM so save yourself some trouble.

You will need the admin or backdoor password to default the VM.

-Hal

Ok, so my next question would be is that done remotely or would you have to go onsite? I don't care about the fee as the company would be paying for it anyways.

I can easily go on site and write a program to hack it, but I am trying to avoid having to go on site as it is in another state just to reset it.

Any suggestions or the actual password would be great. If someone wants to offer to do it, let me know the fee and we can figure the rest out from there.

Not to offend anyone with there secret password, but I personally think it has more to do with money as opposed to someone worried about hacking.

As far as the above analogy goes to giving out passwords is really not the same because if I did not know the password to a computer system that belong to me I could easily reset it without having to call the company that made it.

Thanks,

Chad

[This message has been edited by Jusedawg (edited September 11, 2005).]