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Joined: Aug 2004
Posts: 8
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OP
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Joined: Aug 2004
Posts: 8 |
Hello everyone I need help on how to program merlin magix int,assigning did to extention.Also have a problem with merlin mail 2.5 all AA are functioning but callers are not able to leave VM message and when you transfer to ext VM it sends the caller to GM box can anyone help. The problem is I dont have expierence on this system and the other techs won't teach me and I have no manuals for system if you can help please email me at [email protected] ASAP thank you all.
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Joined: May 2004
Posts: 1,665 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,665 Likes: 4 |
First, just renumber the ext you need to have the did range to something in your did block. Next. On the voicemail issue, go into sysadmin and check the dial0/timeout action for AA1 day and night. That may shed some light as to what is going on exactly.
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Joined: Jul 2004
Posts: 60
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Joined: Jul 2004
Posts: 60 |
If they aren't able to transfer to vm ext's, check to see that all ext's with voice mail are in coverage group 30 (that's normally the one assigned to voice mail). If this is a new setup, there are quite a few more steps you need to take.
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Joined: Aug 2004
Posts: 8
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OP
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Joined: Aug 2004
Posts: 8 |
Thank you for the help but i can not seem to get this working. The problem is that this system was working at a diffrent location and I was ask to move it. Im think some of the programing was erased and I might have to set it up like a new and I dont have a manual im just tring to get lucky. Thank you for the help
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Joined: Oct 2005
Posts: 3
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Joined: Oct 2005
Posts: 3 |
I too am having the same problem..Does anyone know how to get to the "dial0/timeout action for AA1 day and night". Does any one have a flow chart or doc showing how to access the admin options?
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Joined: May 2004
Posts: 1,665 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,665 Likes: 4 |
Dial into vmail (770?)
mbox 9997 #
password(varies) #
9
password (again varies) #
option 3 (AutoAttendants)
enter AA number (1-4)
day or night (1or 2)
2 to listen and 6 to modify
press selector code (zero)
* # when done
# when done (which saves the changes)
(I think)
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Joined: May 2004
Posts: 1,665 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,665 Likes: 4 |
OOPS !! was this merlin legend mail or Merlin Messaging????
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Joined: Oct 2005
Posts: 3
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Joined: Oct 2005
Posts: 3 |
Merlin Mail, I will try the flow you outlined, Hopefully it works! Thanks
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Joined: Mar 2004
Posts: 253
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Joined: Mar 2004
Posts: 253 |
thats for MLM
login to admin with 0#
password #
press 3 for AA menu
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